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Delivery and Returns Policy

We use eWAY Payment Gateway for our online credit card transactions. eWAY processes online credit card transactions for thousands of merchants, providing a safe and secure means of collecting payments via the Internet. All online credit card transactions performed on this site using the eWAY gateway are secured payments.

  • Payments are fully automated with an immediate response.
  • Your complete credit card number cannot be viewed by Cor De Coco or any outside party.
  • All transactions are performed under 128 Bit SSL Certificate.
  • All transaction data is encrypted for storage within eWAY’s bank-grade data centre, further protecting your credit card data.
  • eWAY at no time touches your funds; all monies are directly transferred from your credit card to the merchant account held by Cor De Coco.
  • Payment will be accepted by Channelzero On Shelf - ABN 54 608 115 608, on behalf of The Completely Coconut Company.

Delivery Policy

Once your order is placed, you will receive an email confirmation from eWAY containing your order details. We will normally confirm receipt of your order within a few minutes of ordering. Goods will be sent to your nominated delivery address via Australia Post within 3-5 working days; however, delivery might take a little longer if you’re in regional areas.

If you wish to query a delivery, please contact us at enquiry@cordecoco.com.au.

Refund & Returns Policy

Unfortunately, we don't offer returns on a 'change of mind' basis. However, if you do receive damaged or incorrect goods, please contact: enquiry@cordecoco.com.au within 24 hours to arrange a replacement or refund.

All products must be returned in their original condition. All postage and insurance costs are to be paid by the buyer. We recommend that you return the product via Registered post and that you pre pay all postage. You assume any risk of lost, theft or damaged goods during transit, therefore advise you take out shipment registration of insurance with your postal carrier. We will not be responsible or parcels lost or damaged in transit if you choose not to insure.